biscotti and cookies by Crunchy Foods
Privacy and Security

Crunchy Foods is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.).  The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.  
 
OUR POLICY 

At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our company and our products, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server but not your e-mail address or any other personal or system information.

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice.
 
 
Using Information About You 

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Crunchy Foods. We do not share or sell customer information with any third party.  
 
 
Editing, Updating, Correcting and Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by calling us at (800) 211-5903 or by sending us an email at info@crunchyfoods.com. Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way.  
 
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.  
 
Protecting Children

 Crunchy Foods takes special care to protect the safety and privacy of children. Our web site is a general audience site. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.  
 
 
Cookies 
 
Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to track your session, particularly when you are shopping in our catalog. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer. 

 
Security 
Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information. We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen. 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.  
 

Links to Third Party Sites 
Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.  
 
Policy Changes 
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.  
 
Your Feedback 
To help us improve our privacy policy and practice, please give us your feedback. You may call us at 800-211-5903, or write to us at Crunchy Foods, 1070 40th Street, Oakland, CA 94608 or info@crunchyfoods.com.